xliveTerms of Use

We at xlive operate an online gaming and sportsbook platform serving users in supported jurisdictions across Indonesia. These terms set out the conditions under which we provide access to our platform, including slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports betting (Mobile Legends, Free Fire, PUBG Mobile).

By creating an xlive account, you agree to these terms. We require account verification, responsible fund management, and compliance with applicable local law. Our platform operates only in jurisdictions where online gaming and wagering are legally permitted. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

This guide explains our account policies, deposit and withdrawal procedures, bonus terms, dispute resolution, and your rights on xlive. We've written this in plain language so you understand what we require and what you can expect from us.

Account opening and verification on xlive

When you open an xlive account, we require your full legal name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations. During account creation, you'll be asked to provide government-issued identification (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months).

We process verification requests within one business day. If your documents are unclear or incomplete, we'll request resubmission. We don't charge for document uploads or resubmissions. Once verified, your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Deposits and withdrawals on xlive

We accept deposits from all 10 Indonesian payment methods listed above. Deposits are instant or same-day depending on your bank or digital wallet. Your balance updates immediately, and you can begin playing slots, live casino, sportsbook, or esports markets right away. We do not charge deposit fees.

Withdrawals are processed during business hours. We do not hold funds pending arbitrary review windows. Once you request a withdrawal, we verify the amount against your account balance and process the transfer to your original payment method. Processing times depend on your bank or wallet issuer—digital wallets typically clear within minutes; bank transfers clear same-day during banking hours. We do not charge withdrawal fees.

Bonus terms and conditions on xlive

We may offer welcome bonuses, deposit matches, or tournament prizes at our discretion. Any bonus we advertise will include clear terms: the bonus amount, the games it applies to, any wagering requirements, and the expiration date. We do not offer fixed bonus amounts in this terms document—specific offers are displayed at the time of promotion. All bonuses are subject to verification and compliance review.

Bonuses cannot be withdrawn as cash. They must be wagered according to the terms before any winnings can be withdrawn. If you breach our terms or engage in prohibited activity, we reserve the right to forfeit any unclaimed bonus.

Your rights and responsibilities on xlive

When you use xlive, you agree not to engage in fraud, money laundering, or any illegal activity. You agree not to share your account credentials with others, not to use automated tools or bots to access our platform, and not to attempt to manipulate game outcomes or odds. Violation of these terms may result in account suspension or permanent closure.

We reserve the right to refuse service to any user, to suspend accounts pending investigation, and to forfeit funds if we detect suspicious activity. We comply with all applicable anti-money-laundering and know-your-customer regulations. If we suspect your account is being used for illegal purposes, we will report it to the relevant authorities as required by law.

Dispute resolution and complaints on xlive

If you have a complaint about your xlive account, a game outcome, or a transaction, contact our support team via live chat during business hours. We maintain multilingual support in English and Indonesian. Our team will investigate your complaint and respond within 3 business days. If we cannot resolve the issue, we'll explain our decision in writing and provide information about further escalation options.

We do not reverse settled bets or game outcomes except in cases of technical error or fraud. If you believe a game malfunction occurred, provide details and we'll review server logs. If we confirm a technical error, we'll credit your account accordingly.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We operate from Jakarta and serve users across supported Indonesian regions including Surabaya, Bandung, Medan, and Semarang.

These terms are governed by the laws applicable in the jurisdictions where we operate. Any disputes arising from your use of xlive will be resolved through our internal complaint process first. If you remain unsatisfied, you may pursue further legal remedies available under applicable law.

Data protection and privacy on xlive

We protect your personal data according to applicable privacy regulations. Your identity documents, payment information, and account activity are encrypted and stored securely. We do not share your data with third parties except as required by law or to process your transactions (e.g., sharing payment details with your bank or wallet issuer to complete deposits and withdrawals).

We retain your account data for as long as your account is active. If you close your account, we retain records for the period required by law for compliance and dispute resolution. You can request access to your personal data or request deletion by contacting our support team.

Account closure and dormancy on xlive

You can close your xlive account at any time by contacting support. We will process your closure request within one business day. If your account has a balance, we will process a withdrawal to your registered payment method. If your account remains inactive for 12 months, we may close it and transfer any remaining balance to a dormant-account holding process. You can reclaim dormant funds by contacting support and verifying your identity.

Changes to these terms

We may update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of xlive after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

These terms were last updated and are effective as of the date displayed on this page. If you have questions about our terms or your rights on xlive, contact our multilingual support team during business hours via live chat or email.