xlive Privacy Policy

This page describes what we collect when you use xlive and how we keep that data protected. We at xlive take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino tables, sportsbook markets, or esports betting, we collect certain information to verify your identity, process your transactions, and comply with applicable law.

Our privacy policy applies to all users of xlive, regardless of location. We operate across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with data protection regulations in the jurisdictions where we operate. This policy explains what data we collect, how we use it, who we share it with, and what rights you have.

We do not sell your personal data to third parties for marketing purposes. We do not use your information to profile you for discriminatory purposes. We encrypt sensitive data and restrict access to authorized personnel only.

What data we collect on xlive

We collect information you provide directly when you create an xlive account. This includes your full legal name, date of birth, email address, phone number, and residential address. We also collect government-issued identification (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement) to verify your identity before you can withdraw funds.

When you deposit or withdraw funds, we collect transaction details including the payment method used, the amount, the date, and the time. We do not store your full payment card or bank account numbers—we store only the last four digits and the payment method type for your reference.

We collect information about your activity on xlive. This includes which games you play, how long you play, your betting patterns, and your account balance. We use this data to detect fraud, prevent money laundering, and comply with anti-money-laundering regulations. We also use it to understand how our platform is used and to improve our service.

How we use your data on xlive

We use your personal data to verify your identity, process your deposits and withdrawals, and manage your xlive account. We use your email and phone number to send you account notifications, transaction confirmations, and support responses. We do not send marketing emails unless you opt in.

We use your activity data to detect fraud, money laundering, and other prohibited activity. We analyze betting patterns to identify accounts that may be engaged in match-fixing, collusion, or other violations of our terms. If we detect suspicious activity, we may suspend your account pending investigation.

We use your data to comply with applicable law, including anti-money-laundering regulations, tax reporting requirements, and law enforcement requests. If a court or government agency requests your data, we will comply with the request unless prohibited by law.

Third-party processors and data sharing on xlive

We share your payment information with your bank or digital wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. We do not control how these third parties use your data—they have their own privacy policies.

We may share your data with game studios and odds providers to deliver the games and markets you access on xlive. We may share your data with compliance and fraud-detection vendors to verify your identity and detect prohibited activity. We do not share your data with marketing companies or data brokers.

Your rights and data retention on xlive

You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within 30 days. You have the right to correct inaccurate data. If your address or phone number changes, you can update it in your account settings or contact support.

You have the right to request deletion of your data, subject to legal and compliance requirements. We may retain your data for the period required by law for tax reporting, fraud investigation, and dispute resolution. Once this period expires, we will delete your data unless you have an active account.

We retain your account data for as long as your account is active. If you close your account, we retain records for seven years to comply with anti-money-laundering regulations. After seven years, we delete your data unless we are required to retain it by law.

Cookies and tracking on xlive

We use cookies to remember your login session, your language preference, and your account settings. These cookies are essential for xlive to function. We do not use cookies to track you across other websites. We do not sell cookie data to third parties.

We use analytics tools to understand how users interact with xlive. These tools collect information about which pages you visit, how long you stay, and which features you use. This data is aggregated and does not identify you personally. You can disable analytics by adjusting your browser settings, but this may affect your experience on xlive.

Contact us about privacy on xlive

If you have questions about our privacy policy, your data, or your rights, contact our support team via live chat during business hours. We maintain multilingual support in English and Indonesian. Our team will respond to privacy inquiries within 5 business days. If you believe we have violated your privacy rights, you can file a complaint with the relevant data protection authority in your jurisdiction.

We may update this privacy policy at any time. We will notify you of material changes via email or in-app notification. Your continued use of xlive after changes take effect constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.